In partnership with
In partnership with
2024 Agenda
Achieving meaningful tenant engagement and responding to service failure
• What can we learn from innovative methods of engaging and listening to the tenant voice and embed a culture that values and acts on their concerns?
• How do we equip tenants with the ability to shape, influence and challenge decisions and services that impact them?
• What does a good complaints-handling culture look like and how can we ensure the lessons are properly shared, acted on and used to drive improvements?
• How can we improve communication with and treatment of tenants who report disrepair and damp and mould, including those who may not report cases for fear of eviction?
• How can we better understand tenants who refuse access for repair works and build their trust and confidence?
Still need convincing?
Don't take our word for it, our visitors speak for themselves...
“A fascinating couple of days, the debates and discussions covered a huge variety of topics with expert and knowledgeable speakers. Really enjoyed it.”
“A great return on time investment. Put next year's event dates in your diary, right now”
“Excellent event with a specific focus on working towards net zero. Well worth the trip with several new connections made and less than a week later we are already in discussions for future collaborations.”
“HOMES UK is a very good event and a must-do for all in the industry.”
“HOMES UK was a highly effective event with a great mix of attendees from almost every housing association in the country.”
“I always enjoy going to HOMES UK and catching up on the latest suppliers and thinking. It's definitely one of the highlights of the asset management year!”
“I found the talks really interesting and considering it is free for local authorities, I think it is a great learning/development opportunity to keep up to date with conversations happening in the housing sector.”
“It helped us, so I know it can help someone else”.
“It is the one place where everyone comes together. What a great way to market and showcase your products”
“People were very friendly and willing to chat. Lots of leads were generated.”
“The connections that can be made are great and deliver a world of opportunities. The topics covered in the programme are excellent.”
“This was a dynamic event with a great mix of talks, encouraging bold conversations about net zero. The stalls were great for getting a breadth of understanding about the different suppliers there are.”
“Unlock Net Zero Live was a dynamic conference with great speakers and engaging discussion. Will see you next year!”
“We had a great time. We met some amazing people and felt very welcomed by everyone.”
*HOMES UK and Unlock Net Zero Live is free to housing associations, local authorities, public sector, housebuilders, master developers, funders, architects, planners and BTR landlords, student accommodation, retirement living and extra-care providers. Fees will apply to other commercial organisations.
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