• What are the implications of Awaab’s Law that sets strict time limits for landlords to respond to repairs and its potential expansion into the private sector?
• Are there limitations or unintended consequences of the law?
• Excellent communication and record-keeping is key: how can you ensure your systems and processes are up to standard?
• How can vulnerable residents be better identified and systems embedded to prioritise them?
• How can landlords engage those tenants who refuse access to their homes?
• What information do tenants need to empower them about the changes and how will this be communicated in a way that is accessible to all?
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