• Analysing the significant increase in repairs and what is driving this unprecedented demand:
o Why are repairs becoming more complex and expensive?
o Forecasting how this trend might evolve and how to act now
• What can we learn from housing providers who have high levels of satisfaction in repairs services from the TSMs? What are they doing differently?
• How to respond to rising tenant expectations and increased scrutiny from the Housing Ombudsman
• How to manage repairs performance when third party contractors are involved
• Identifying opportunities to drive efficiencies
• What is the role of collaboration and information sharing to tackle the problem?
Don't take our word for it, our visitors speak for themselves...
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